FAQ – Frequently Asked Questions

BLUE TIGER WELLNESS 

 

Frequently Asked Questions (FAQ) – Answered  

Last updated Jan 10, 2021

 

I. How does Blue Tiger Wellness work?

 

Where does Blue Tiger Wellness operate?  

 

What type of services does Blue Tiger Wellness offer? 

 

How do I create an account?   

 

How do I schedule an appointment?   

 

How do I book a BTW@Work event?  

 

How do I book a group event? 

 

Is this a professional service? 

 

Do you offer chair massages? 

 

What are your hours of operation?  

 

Do you sell gift cards?  

 

How does your referral program work? 

 

Do you have a customer loyalty program?

 

II. Pre-Appointment 

 

How do I know when an order I’ve placed is completed so I can expect to schedule an appointment?  

 

What parking information do I need to provide?

 

When will my self-care specialist arrive? 

 

How do I contact my self-care specialist? 

 

What are the guidelines for pregnant customers?

 

III. Setup and Self and Group Self-Care Sessions   

 

What to expect once specialist arrives for concierge sessions?   

 

What to expect from specialist for a remote (virtual) session?  

 

What do I do with my clothes?   

 

What do I need to supply?

 

Can I play music?  

 

How do I increase/decrease pressure? 

 

Does the specialist bring his own supplies?

 

What if I have a pre-existing condition? 

 

How do I tip?

 

How do I rate my self-care or group self-care session?

 

How do I extend a session? 

 

How do I cancel my self-care or group self-care session? 

 

How do I reschedule my appointment? 

 

How can I see information related to Brenden as a self-care professional? (ratings, experience, picture)

 

How much space does a self-care or group self-care session need?

 

Can I use my bed instead of a massage table?

 

IV. Blue Tiger Wellness Ultimate Membership 

 

What is the Blue Tiger Wellness Ultimate Membership?

 

What are the benefits of enrolling into BTW Ultimate?

 

How do I enroll into Blue Tiger Wellness Ultimate?

 

How do I cancel Blue Tiger Wellness Ultimate?

 

How am I billed via Blue Tiger Wellness Ultimate?

 

How do I change my membership duration level after I subscribe?

 

Can I skip a month of Blue Tiger Wellness Ultimate?

 

V. Common Issues

Specialist left item at house

 

Specialist can’t find parking

 

How can I set up preferences for my session?

 

Is insurance accepted?

 

VI. Trust & Safety

 

Are all self-care specialists background checked and vetted?

 

Is it safe to have someone come to my home?

 

How does Blue Tiger Wellness keep me safe? 

  

 

 

 

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