FAQ – Frequently Asked Questions
BLUE TIGER WELLNESS
Frequently Asked Questions (FAQ) – Answered
Last updated Jan 10, 2021
I. How does Blue Tiger Wellness work?
Where does Blue Tiger Wellness operate?
What type of services does Blue Tiger Wellness offer?
How do I create an account?
How do I schedule an appointment?
How do I book a BTW@Work event?
How do I book a group event?
Is this a professional service?
Do you offer chair massages?
What are your hours of operation?
Do you sell gift cards?
How does your referral program work?
Do you have a customer loyalty program?
II. Pre-Appointment
How do I know when an order I’ve placed is completed so I can expect to schedule an appointment?
What parking information do I need to provide?
When will my self-care specialist arrive?
How do I contact my self-care specialist?
What are the guidelines for pregnant customers?
III. Setup and Self and Group Self-Care Sessions
What to expect once specialist arrives for concierge sessions?
What to expect from specialist for a remote (virtual) session?
What do I do with my clothes?
What do I need to supply?
Can I play music?
How do I increase/decrease pressure?
Does the specialist bring his own supplies?
What if I have a pre-existing condition?
How do I tip?
How do I rate my self-care or group self-care session?
How do I extend a session?
How do I cancel my self-care or group self-care session?
How do I reschedule my appointment?
How can I see information related to Brenden as a self-care professional? (ratings, experience, picture)
How much space does a self-care or group self-care session need?
Can I use my bed instead of a massage table?
IV. Blue Tiger Wellness Ultimate Membership
What is the Blue Tiger Wellness Ultimate Membership?
What are the benefits of enrolling into BTW Ultimate?
How do I enroll into Blue Tiger Wellness Ultimate?
How do I cancel Blue Tiger Wellness Ultimate?
How am I billed via Blue Tiger Wellness Ultimate?
How do I change my membership duration level after I subscribe?
Can I skip a month of Blue Tiger Wellness Ultimate?
V. Common Issues
Specialist left item at house
Specialist can’t find parking
How can I set up preferences for my session?
Is insurance accepted?
VI. Trust & Safety
Are all self-care specialists background checked and vetted?
Is it safe to have someone come to my home?
How does Blue Tiger Wellness keep me safe?